The Questions Everyone Asks
We've been hosting guests for seven years now, and you'd be amazed how often the same questions come up. Can I bring my dog? Where do I park? What if I need to cancel? Is there really a full set of pans? These are the practical things that keep you up at night when you're planning a trip, and we completely get it. Nobody wants to arrive somewhere and discover half the information was missing or misleading.
Frequently Asked Questions
Everything You Need to Know
How do I make a booking?
You can book directly through our website using the booking calendar. Select your dates, and we'll double-check availability and confirm everything with you before it's finalised.
Do I pay the full amount upfront?
Yes, we take full payment when you book - the same way Airbnb and most holiday accommodation work. Payment is processed securely through Stripe, and you'll receive instant confirmation.
Is there a minimum stay requirement?
Yes, we have a three-night minimum stay. This helps us manage the property efficiently and means you'll have enough time to properly explore the area without feeling rushed.
What's your cancellation policy?
If you cancel more than 28 days before your arrival date, you'll get a full refund. Within 28 days of your stay, we may offer a partial refund depending on whether we can rebook the dates. We strongly recommend travel insurance to cover unexpected cancellations.
Can I change my booking dates?
Get in touch with us as soon as possible if you need to change dates. We're usually quite flexible and happy to move bookings around if we can, especially if you're giving us plenty of notice.
What time is check-in?
Check-in is completely flexible. You'll receive your door code three days before arrival, so you can turn up whenever suits you.
We'll email you the door code, full address, postcode, and What3Words location a few days before your stay. The cottage has a smart lock - just tap in your code, and you're in.
What time is checkout?
We ask guests to leave by 10am. Just close the door behind you when you leave - no keys to return or anything to lock away.
What if something goes wrong during my stay?
Get in touch with us straight away. We're only an hour away and can usually sort things out quickly. We want you to have a great stay, so if there's a problem, we want to know about it.
TitleMy question isn't answered here - what should I do?
Just get in touch! Drop us an email or give us a call, and we'll get back to you as quickly as we can. We'd rather you asked than worried about it.
Professional Hosting, Personal Touch
Seven Years of Perfecting Your Stay
Our approach to hosting has been refined over seven years of welcoming guests. This means thorough preparation, clear communication, and genuine care for your comfort. You're not just a booking number -
you're a welcomed guest.
What this means for you:
- Detailed arrival instructions sent 3 days before your stay
- Clear directions (including the sat-nav quirk that takes you to the farm opposite!)
- Responsive communication if you need anything
- Property maintained to the highest standards
